Ace Handyman Services West Oakland & Wayne Counties
Handyman Service
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L. M.
2 weeks ago
Recommends
Jeff 5 stars, company 3 stars
I've worked with Jeff twice now. The first time, I was exceptionally impressed with the whole experience (5 stars). The second time, while Jeff is still excellent, the process seemed to have communication/issues within the company itself. What started as a quote for 3 hours and one person, turned into three hours and two people, which turned into 6 hours with two people. While the job was a cumbersome but not technically difficult one, and two people made sense for safety, it did seem there were problems with the team receiving visual specs and dimensions that had been sent in advance and getting good information from the company to be prepared for the work to be done in efficient way. While I greatly appeciate the work that was done, had I been quoted 4X the original quote to begin with, I would not have proceeded. The process of paying for additional hours in advance "if needed" does not give incentive for efficiency. Give people a good quote off the bat, don't continue to upsell them on additional time because the company isn't communicating well and isn't organized to share information and set workers up to be efficient. I still give Jeff 5 stars, the company 3 stars, and will likely not hire in the future.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you for sharing your feedback. We’re happy to hear that Jeff continues to provide excellent service and that his efforts have impressed you on multiple occasions. He takes great pride in his work, and your acknowledgment means a lot to him. We provide estimates based on the available information. The unfortunate reality is that the scope a work can change and that is what happened in this case. Communication between the homeowner and our team is critical to prevent surprises like this. In this case, we needed to gather more information to better clarify the full scope of work and your expectations. As soon as we understood the expanded scope, we reviewed the cost and time impact with you. Unfortunately, it was both longer and more costly than originally estimated. We’re committed to being transparent with our pricing and to communicating our understanding of what it takes to complete a project. We appreciate your trust in letting us into your home and look forward to helping you again in the future.
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Mary S.
2 months ago
Recommends
Robert was Outstanding!
I was very impressed with Robert. He arrived on time and worked non stop to hang 5 pieces of wall decor. He was very efficient and professional while also being very personable. I would highly recommend Robert and will request his service again if needed.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you so much for your kind words! It's always Robert's goal to provide efficient, professional, and friendly service, and we're glad he delivered that for you. Glad he was able to hang your art heavy artwork. We truly appreciate your recommendation and look forward to assisting you again in the future!
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Wolf and Janice O.
4 months ago
Recommends
Aaron is the best!!!!!
Aaron always arrive on time and tackles the task even though it looked a little overwhelming to us. This time he hung a 10 ft. Wide remote roll up patio screen that was pretty cumbersome perfectly. We can’t thank him enough for the extra shade we can now enjoy.😉
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you so much for your kind words from Independence Township! I'm delighted to hear that you're pleased with the patio screen installation. It was a pleasure working on your project, and I'm glad we could help provide some extra shade for you to enjoy. If you need anything else in the future, please don't hesitate to reach out.
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Janice T.
5 months ago
they will overcharge & terrible work done
I dont know how it shows a thumbs up for this business! Thumbs down for not getting work done, trying to charge again to complete work. Not qualified handyman. Find a different handyman!
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you for your feedback. We take all reviews seriously. However, we would like to address some inaccuracies in your multiple reviews. We've always been transparent about our time and materials billing approach. As your project list grew on the initial visit, we explained that additional time and a separate appointment would be needed, and you were billed only for the time and work completed that day. Our records show that we reached out numerous times to resolve your concerns, offering to return with a service charge credit as a courtesy, which you declined. We our sorry you are disappointed with our service path and appreciate your understanding.
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Mark Z.
6 months ago
Recommends
Awesome service!
Worked with Jeff. Very professional, did a good job. Recommend him and Ace Handyman to help with handyman work around the house.
Response from Ace Handyman Services West Oakland & Wayne Counties
That's great to hear! We're thrilled that Jeff provided you with professional and high-quality service. Your recommendation from Plymouth means a lot to us. If you need any more handyman work in the future, don't hesitate to reach out. Thanks again for choosing Ace Handyman!
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Aggie V.
6 months ago
Recommends
Hardworking and accomplished what we needed completed
Jeff was a friendly worker who handled a difficult project very professionally. We will call you again!
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you so much for your kind words! We're thrilled to hear that Jeff was able to handle your project with professionalism and friendliness. Your satisfaction is our top priority, and we look forward to working with you again in the future!
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Jane M.
6 months ago
Recommends
Robert was punctual, polite and prepared to work. I am very pleased with his professional attitude aaswell as the quality of his work.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thanks so much for recognizing Robert's work repairing the drywall and doing the touch-up painting in your Novi home. We appreciate your taking the time and look forward to helping you again when you need it.
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Rob C.
7 months ago
Recommends
Kitchen faucet replacement
Aaron arrived as expected to replace a broken kitchen faucet. He was efficient, friendly, and professional. The job was complete in less than an hour. He noticed that our drop sink mounted below the granite countertop appeared to need attention. That is a task that I have wanted to address for some time but was not sure how to proceed. He explained that his team could do the work. I appreciate the offer and will schedule an appointment. Aaron is a terrific ambassador for the organization. Thank you.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thanks for the great review of Aaron's work and Ace Handyman Services. We strive to bring value to our customers. It's great to hear that you are pleased with JP's work repairing a faucet in your West Bloomfield home. We'll be getting that drop sink taken care of for you shortly!
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Rob C.
7 months ago
Recommends
Kitchen faucet replacement
Aaron arrived as expected to replace a broken kitchen faucet. He was efficient, friendly, and professional. The job was complete in less than an hour. He noticed that our drop sink mounted below the granite countertop appeared to need attention. That is a task that I have wanted to address for some time but was not sure how to proceed. He explained that his team could do the work. I appreciate the offer and will schedule an appointment. Aaron is a terrific ambassador for the organization. Thank you.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thanks for the great review of Aaron's work and Ace Handyman Services. We strive to bring value to our customers. It's great to hear that you are pleased with JP's work repairing a faucet in your West Bloomfield home. We'll be getting that drop sink taken care of for you shortly!
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Larry M.
7 months ago
Recommends
High quality service, professional and friendly
Always arrives in a timely manner. Very professional. Work is of high quality.
Response from Ace Handyman Services West Oakland & Wayne Counties
Jeff put a small railing into your exterior entry stairs. We appreciate your calling us and the good work Jeff did. We'll see you again soon in Northville!