Ace Handyman Services West Oakland & Wayne Counties
Handyman Service
2075 E. West Maple Rd
Ste B-203
Commerce Township, MI 48390
Closed Today
Closed
acehandymanservices.com/offices/west-oakland-n-wayne-counties
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R
Rick H.
2 days ago
Recommends
Outstanding job
Outstanding job by Jeff five stars
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James K.
4 days ago
Installation of kitchen faucet,& caulking
The guy who you sent did a good job, replacement of faucet.I was totally unaware of your policy of charging $50 for a $5 part. I find this price as gouging your customer.Time it took to fo his work was under 2hours, prophets not a dirty word but price gouging in my book is illegal you should notify the customer of these details in writing before you attempt to get further bonus out of the minimal work that was done. As a disabled veteran on a fixed income you kind of blew it,,price wise. Effective communication is essential if you want to stay in business,trust me you don't want this to end up in a courtroom someday... Or on the news, or BBB, you stating this after the fact is too late. I hope in the future you're company learns how to communicate more effectively,, & No, I would not recommend you to friends. Ace hardware has been around for a long time since I can remember back in the '60s. Again you FAILED in effective communication,about the costs,,in the future should be more open to all your customers before you send somebody out...I could have bought those parts myself and saved $50. The people that you charge are the people who are the reason you are in business today,they fought for the freedoms that people take for granted, remember freedoms aren't free,, we fought for them,and did not ask for anything in return. We are injured for the rest of our lives on fixed incomes. If there is a next time with your company , I'm looking forward to have effectively communication about any outside costs,, that may occur. Thank you... James Kostan.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you, Mr. Kostan for sharing your thoughts. We appreciate input for our customers so to help us provide the best customer service for our customers. However, your review misrepresents our service path with missing facts and incorrect information. We are very transparent with our service path on the initial call; On our initial phone conversation with you, we specifically explained that we work on a time and materials basis, and that materials for your project is an additional cost, When our craftsman arrived at your house, the estimate was reviewed with you a second time, which you agreed to by signing the contract. The final invoice was exactly what we estimated plus the cost of the materials. The materials for your project was much more than $5, I can provide a copy of the receipt, if you like. Your craftsman, Jeff, a U.S. Veteran and highly skilled at his craft, explained to you that the caulk needs to stay dry for 24 hours. Pouring water over the surface 4 hours after the project compromises the integrity of the materials. We attempted to schedule a next day warranty visit with you but you were unavailable. We were able to accommodate your schedule, which you later cancelled stating that you made the repair yourself. We understand that your home is important to you and wish you the best. Thank you for your service; We appreciate your selfless dedication to protecting our freedoms.
M
Marilyn M.
5 days ago
Recommends
High quality service, extremely professional
Jeff did an outstanding job. I would have him back anytime to do more work.
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Diana M.
5 days ago
Recommends
Amazing Work!!
My handyperson Kasey was the best I have had in my 30 years of home ownership! She was quick, efficient and did beautiful work. She completed 12 projects in 4 hours, offering to stay over for a few minutes to complete the last one. She asked great questions and confirmed my satisfaction with each job. I couldn’t have been more pleased and will always ask for Kasey for any future requests. Thank you for your outstanding work, Kasey!!
C
Carolyn K.
6 days ago
Recommends
Drywall repair and paint
Extremely happy with Jeff’s work repairing three areas of drywall and painting over the area. Would thoroughly recommend Ace Hardware Handyman Services.
Response from Ace Handyman Services West Oakland & Wayne Counties
Thank you for the amazing review. Jeff is an excellent craftsman; Glad he was able to repair your drywall. Give us a call again for future home repairs in the Commerce area.
G
Greg S.
6 days ago
Recommends
Jeff was very professional, on time and did great work!
Response from Ace Handyman Services West Oakland & Wayne Counties
Thanks Greg, Jeff did not have weather on his side with this project but he was able to pull it off. He was able to diagnose a gutter issue you had over the garage. He installed flashing and diverter so the water will now flow properly to the gutter. Look forward to helping you again in the Northville area.
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R H.
2 weeks ago
Recommends
On-time, professional
3rd time using Ace Handyman and it’s the 3rd time they have exceeded my expectations! Thanks Jeff!
Response from Ace Handyman Services West Oakland & Wayne Counties
Always happy to hear from our repeat customers in the Waterford area! We appreciate you taking the time to share your positive experience with ACE Handyman Services. Jeff is the best. Glad he was able to help connect the waterline for your fridge.
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Kathleen C.
2 weeks ago
Recommends
Doug was here on time and was quick to get to get to work. He replace a lot of light bulbs and gave us advice on some other
existing problems. He was pleasant, enthusiastic. We certainly would hire Doug again.
Response from Ace Handyman Services West Oakland & Wayne Counties
Glad to hear Doug was able to help you with installing your lightbulbs and window weather stripping. He is very pleasant and truly cares about his customers. Give us a call soon, we would be happy to help you. Please share your positive experience with your friends in the Canton area.
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Kate M M.
2 weeks ago
Recommends
Doug was excellent! So professional and knowledgeable! I will definitely invite him back to help me with more projects!
His good work made my day!
Thank you Doug
Kate
Response from Ace Handyman Services West Oakland & Wayne Counties
Isn't Doug a great guy ?! He's so kind but also a talented Craftsman. Thanks for having him over to work on your light switched, faucet replacement, and drywall repair. Tell all of your friends in Plymouth about Doug and Ace Handyman Services!
K
Kate M M.
2 weeks ago
Recommends
Doug was excellent! So professional and knowledgeable! I will definitely invite him back to help me with more projects!
His good work made my day!
Thank you Doug
Kate
Response from Ace Handyman Services West Oakland & Wayne Counties
Isn't Doug a great guy ?! He's so kind but also a talented Craftsman. Thanks for having him over to work on your light switched, faucet replacement, and drywall repair. Tell all of your friends in Plymouth about Doug and Ace Handyman Services!