ProSource of Orlando

Wholesale Home Remodeling

4426 N. Orange Blossom Trail

Orlando, FL 32804

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All Reviews

B
7 years ago
I worked with ProSource salesman Herb Telfer & Joe Guinta on some Tile for 2 bathroom remodels . I was in a hurry as I ran out of Tile . Herb started the process and Joe followed up and followed through. There were bumps in the roads which I had anticipated with such a short fuze, but your team at ProSource knew how to navigate there way to completion. From the team up front to the receiving department , the team was well coordinated Outstanding service. You will always get my business again. There will always be roadblocks and hurdles during the construction process, how we handle together , is the key to getting the job done.
Response from ProSource of Orlando
Hi Brad - Thanks for sharing your experience and so glad to hear that the all around teamwork shown through! We will be sure to let Herb & Joe know about the kind words you left. See you next time!
G
7 years ago
Great service and products
I have been a member of prosource since the beginning on silver star when Rusty was in the showroom. Rick is always helpful along with Danielle, Beck, and Alesia.
Response from ProSource of Orlando
Thanks Gio for sharing! We love to hear that you have been a longtime Member with our Showroom!
Y
7 years ago
Professional and friendly service
The customer service representative Alicia was very helpful and knew what she was doing. This is a great company overall
Response from ProSource of Orlando
Great to hear Yaznay, we will pass this along to Alesia!
S
7 years ago
Professional customer service
Very welcoming knowledgeable staff. I will definitely be coming back for my future renovations.
Response from ProSource of Orlando
Hi Samantha - We are so pleased that you had such a great experience! Come see us again on those future renovations!
A
7 years ago
Excellent Customer Service and Products
First time doing business with ProSource. Craig M., our ProSource contact went far and beyond to make our purchasing experience pain free,Will come back for the 2 future projects we have un mind, our second bathroom and the kitchen. Great experience ! We absolutely recommend ProSource Orlando.
Response from ProSource of Orlando
Hi Alba - Wonderful to hear, and we thank you for sharing your experience! Can't wait to have you back for your bathroom & kitchen projects!
P
7 years ago
chip seely, is the best!
The products are top quality. Chip was completely helpful in every way. The floor guy Scott White is a pleasure to work with.I greatly recomend pro source.
P
7 years ago
chip seely, is the best!
The products are top quality. Chip was completely helpful in every way. The floor guy Scott White is a pleasure to work with.I greatly recomend pro source.
Response from ProSource of Orlando
Hi Pete - Thanks for sharing your experience! We will make sure to send along your personal accolades to Chip and the team!
C
7 years ago
My wife & I were unsure as to which counter top to buy to match our kitchen floor tiles. Jenny Fuller & Lori Dodaro were helpful & patient. They provided many different granite counter top options until my wife was completely satisfied. We now have beautiful granite counter tops,matching cabinets coordinated to our floor tiles. Thank you Jenny & Lori for your professional & friendly service. Charles & Denise Sanchez
Response from ProSource of Orlando
Mr. and Mrs. Sanchez - We are happy to hear that you found the products and service to complete your project here with us and will pass along the kind words to Jenny & Lori!
T
7 years ago
Horrible horrible customer service
We are a licensed contractor in central Florida we have been working with pro source for 10 years and it's been a constant disappointment. This past month was our final straw with us ordering material that has been discontinued for a while!! We did not find out until after three weeks after the tile was purchased not to mention several trips back and forth to pro source to pick up material as it would come in from other suppliers when my !when material was promised two weeks it's always been for weeks or longer! Trying to get a hold of anybody there especially herb Telfer in the tile department is impossible they have been avoiding our calls and emails because they know they messed up, we have tried To give them several chances and every time is a disappointment costing us lots of money on our jobs charging us for delivered material when we've had to make several trips out to pick it up as it would come in 4 boxes of tile here three boxes of tile there it's a nightmare and a circus
Response from ProSource of Orlando
Good Morning Mrs. Cavender - First, let me thank you for your business over the years. It is certainly disappointing to hear that you have experienced frustration. We take your feedback seriously and will use this information as a way to provide better service in the future. Our After Sales Manager has been in touch and we hope to rebuild your confidence and trust.
D
7 years ago
Poor Service and Bad Products
I purchased Travertine from ProSource to tile my entire downstairs area. During the sales process you have to pick out grout and sealer as well. The sale person Jennifer Fuller told us to buy the "best" sealer on the market for the travertine and since we were investing so much money in this tile we decided to take her advice. The sealer completely changed the color of our tile. Placing a complaint with the claims department has been an absolute nightmare. We started the process with Carol Warder in April and today is June 16th and we finally got her to respond. They don't return phone calls. She stated they told us what the sealer would do and they would not be able to help resolve the problem. That is an absolute lie, had we known what the sealer would do we would not have purchased it. DO NOT BUY FROM PROSOURCE, THEY DO NOT STAND BY THEIR PRODUCTS AND THEIR CUSTOMER SERVICE IS AN ABSOLUTE NIGHTMARE!!!!! Pay a little more and go with a reliable company
Response from ProSource of Orlando
Good Afternoon Ms. Pickard - Firstly, we are very sorry to hear of your unhappy experience with our Showroom. While we sympathize with your frustration, we are confident in the steps and measures placed by our sales and claims staff. Unfortunately, when the installation of the second order of your travertine was laid and sealant was applied...it was not applied properly by your installer. It is our goal to provide great products & service to each member/client, and as it disappoints us in your experience, we do extend our compassion in all sincerity.