Ace Handyman Services Greater Boston

Handyman Service

401 Lowell Street

Suite 2

Lexington, MA 02420

Closed Today Closed

acehandymanservices.com/offices/greater-boston

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

V
8 months ago
Storm door installation
I requested a new storm door to be installed. The job was completed but I was quite surprised at the bill -- $472.25 (the door cost $250). The employee, Peter, took several hours; he also had to return as he thought the glass/screen inserts he took away were trash. The door, however, was hung upside down. Bob, owner, scheduled Peter to come out and correct it. On the day of the appointment, the weather included high winds and extreme downpour. When I called to inquire as to why the job wasn't completed, Bob apologized and assumed Peter would have called to reschedule due to weather conditions. A few days later I received a text message stating that Peter was on his way -- I wasn't given a heads up and I was at work. In tracking Peter's progress, it informed me the job was completed. When I got home, lo and behold, nothing was done. The storm door was in the same condition as I left it. I have since removed the door and am having someone else help me install it correctly. I have used Bob's Handyman Matters for numerous jobs over the years and have never been disappointed. Peter had been hired two months prior to my job. I am not sure if Bob is having hiring problems similar to other vendors. The search for competent employees has been difficult; some venues can't even get people to apply. I will not let this one situation deter me from hiring Bob in the future.
Response from Ace Handyman Services Greater Boston
Valerie, thank you for taking my call and allowing us to resolve this issue for you. As we discussed, Peter was having difficulties adapting to our technology and messages were being sent in error. As you know, we have since let Peter go. One of the other Craftsmen will be there to work with your resolve the problems with the door and we will be certain that you are 100% satisfied before we leave. Thank you for your understanding and willingness to continue to work with us.
F
8 months ago
Professional, friendly service!
I’m very happy with the work Michael did around my apartment today. He was incredibly helpful and paid attention to detail which I truly appreciate. I would definitely use Michael again for future jobs.
Response from Ace Handyman Services Greater Boston
I'm thrilled to hear that Michael was able to complete everything on your list for you! Thank you for your business!
D
8 months ago
The fastest work.
I requested someone to come to roll out a new outdoor rug on my porch.
J
8 months ago
Efficient and quality service
TJ was my handyman and did a great job. We talked through the project (replacing wood cabinet toe kicks and adding some trim to other areas) and he provided his recommendations which turned out great. He even coated the toe kicks with a layer of polyurethane at the end which helped bring out the grain of the wood - the new toe kicks match the cabinets so well. He worked quickly and efficiently. Very patient throughout and had a great attitude. Would definitely hire TJ again for future jobs.
L
8 months ago
Professional and friendly service
Paul was an excellent technician in repairing a storm door...very friendly and professional. Would be happy to use him again!
B
8 months ago
Bob - Ace Handyman 10/27/21, 11 Beebe Lane, Wakefield (Donahue, Barbara)
I was absolutely thrilled with your services. Bob was a great handyman and very social and likeable. I was, however, a bit taken back at the price of the finished work. We had 3 shelves installed in a closet and a mirror hung up in another room. I did not realize he was here from 9:0 a.m. to 1:00 p.m. I was not told that he would be here for 4 hours. I was told he would be here at 9:00 a.m. The total price was $618.00 which was expensive for the work I had done.
B
8 months ago
Another job well done
Paul did a great job wall and ceiling patching, as well as painting my rental kitchen. Even got in a small floor tile repair. He was on time and efficient.
G
8 months ago
TJ was great! Impeccable work, and very polite. Will definitely use this service again.
F
8 months ago
Great craftsman
Mike is a true professional he installed a storm door and it was done with quality craftsmanship, I will use and recommend Mike to anyone who needs work done in there home.
V
8 months ago
Great service
Very professional and friendly service.