Ace Handyman Services Southern Tier

Handyman Service

1250 Front St

St #298

Binghamton, NY 13901

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/the-southern-tier

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All Reviews

A
3 years ago
Excellent service
This was our first time using Ace Handyman Services and I doubt it'll be our last. We needed a couple things done with our first home -- doorbell repair, help with a light fixture -- before moving in and we're a bit green to repair jobs so we decided to go with a professional. Neil, who came by the house, was extremely friendly and helpful and made the whole process very easy. Last week, when I submitted a quote via the website, a representative of Ace got back to me within an hour, and I hadn't been expecting such a quick reply. The whole experience was easy, and the cost was more than worth it. We will definitely be reaching out in the future!
Response from Ace Handyman Services Southern Tier
Thank you so much for leaving us a review. We are so happy to hear that your first experience with our service was so good. Neil is extremely friendly and helpful with all our customers. His expertise certainly does make the process very easy. We strive to get back to our customer's in a timely fashion, we are so thrilled to hear that we got back to you in such a quick time. We look forward to helping you in the future.
K
3 years ago
Jakob Did A Great Job Installing My New Bathroom Medicine Cabinet!
I found my experience with Ace Handyman to be very good indeed. Jakob was on time & very professional. He did a great job installing my new medicine cabinet. I also feel the prices charged are worth it to have an insured professional do your work. That you're insured was a big deal to me. Our house is 80 years old. You never know what you're going to find when you start a repair on an old house & I wanted to be sure that if something got accidentally broken during the install that it would be insured. This would've been a five-star review except for two minor things. Jakob had to run out & get some caulk to fill in the space under the new cabinet install. I guess I sort of assumed that Ace would expect to have to do some caulking to fit something like this & would come prepared. Also, I think Ace should supply their repair men with a small wet/dry vac to clean up any debris. Jakob did clean up after his work with a brush & a broom, but a wet/dry vac would do a much better job of getting up grainy, powdery, dusty debris. Other than that, I'm very please with this job & will consider Ace Handyman for future needs. Thanks!
Response from Ace Handyman Services Southern Tier
We are glad to hear that your experience with our service to be good. We are always on time and professional. So glad that he could get your new medicine cabinet installed without issues. We are fully insured and bonded for your peace of mind. We do sometimes have the materials for the job, but we can't always have all materials, if we have to go out to get something we strive to make one trip out, get the materials, and go to the nearest store to be back as quickly as possible. I will pass along your recommendation to use a wet/dry vac to clean up the mess better at future jobs. We are so glad to hear that you were pleased with the job and hope that we can do work for you in the future. Thank you for taking the time to leave us a review.
H
3 years ago
Professional and accommodating
Great service!
Response from Ace Handyman Services Southern Tier
We appreciate you taking your time to leave us a review. We are glad to have been able to help you out.
J
3 years ago
Neil did a great job!
Response from Ace Handyman Services Southern Tier
Thank you for taking the time to leave us a review. We are glad to hear that Neil did a great job for you as usual.
V
3 years ago
Helpful, Professional and Friendly
I could not have uninstalled the satellite dish from my roof and installed a new antenna without Neil. His expertise and eagerness to help were confidence builders for me!
Response from Ace Handyman Services Southern Tier
We are so glad to hear that Neil was able to help you remove your satellite dish and install your new antenna without issue. He is always eager to help with his expertise. Glad to hear that he was able to build your confidence in our services. We look forward to helping you in the future when you need it.
M
3 years ago
Emergency
Nate was able to get a tech on site in a timely fashion, the tech was on time, and completed my emergency service without any issues! It is a big relief knowing this company can handle my calls at a moments notice! I look forward to doing more business in the future.
Response from Ace Handyman Services Southern Tier
Thank you for taking the time to leave this review. We strive to have craftsmen available for your needs as quickly as possible. We are thrilled to hear that we delivered the services you needed when you needed them. We look forward to doing more business with you in the future.
L
3 years ago
Professional and friendly
Neil called to say he could do my job earlier than planned (which made my day a lot less stressful). I was anticipating problems because I had previously hired someone else to install my ceiling fan and they said they couldn't do it. Neil got it completed in record time. I had nice conversations and laughs with Neil while he was doing the job. If the rest of your staff is anything like Neil I will be using your services again. Great Job!!
Response from Ace Handyman Services Southern Tier
We are so excited to hear that we could complete the job earlier in the day and make your day less stressful. We are glad to hear that we were able to complete the job without any issues or problems. Neil wastes no time working to get the job done. He can have great conversation and provides many laughs. All our staff is just as friendly. Thank you for taking the time to leave us this wonderful review.
F
3 years ago
Great job
Response from Ace Handyman Services Southern Tier
We are so glad to hear that we did a great job for you. Thank you for leaving us this review.
J
3 years ago
I love the overall service model - very professional - notifying you of when the person is leaving, the friendly engagement and review of the work to be done, flexible and overall a pleasure to work with.
Response from Ace Handyman Services Southern Tier
Thank you for taking your time to leave this wonderful review. We greatly appreciate you using our service. We are thrilled to hear that you love our service model and found it to be professional. We strive to be friendly, flexible, and a pleasure to work with.
D
3 years ago
Handyman services
I would rate Neil, who was the person to come and actually do the work - 5 stars. He was professional, polite, honest and does great work. However the company Ace Handyman, and the owner Nate I would rate 1 star. The price he quotes you is not the price you'll have to pay. He charges $100 an hour, plus mark up on the materials. You also get charged the $100 an hour fee for time they take to go buy the materials - and he rounds the time up! He also charges a $50 trip fee, which was never mentioned during quote. No I would not recommend this company. (Sorry Neil - no reflection on you)
Response from Ace Handyman Services Southern Tier
We appreciate you leaving this review. We do our best to give the most accurate estimate for the work, however, sometimes we underestimate the time needed to do the work. We do charge $100 per hour for the work and time spent on your job. The cost helps cover our insurance, bond, and professional service. We need to determine what materials are needed to complete the job while onsite and do want to pay our craftsman for the time spent going to the store to get the parts for your job because their time and effort are valuable to us. After the first hour, we charge in 15-minute increments and only round to the nearest 15 minutes. Trip charges are a standard part of the services industry and we do include that price in the estimates we get even if we don't always mention them specifically. We are glad to hear that you were completely satisfied with the work that Neil performed for you.