Ace Handyman Services Summit City
Handyman Service
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Rosemary H.
8 months ago
Recommends
Matt arrived on time. He communicated well and understood the projects under discussion. He was able to discuss options and explore details we would wish for.
Response from Ace Handyman Services Summit City
Thank you for sharing your positive feedback about your experience. We appreciate your kind words and look forward to assisting you further.
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Brian R.
8 months ago
Recommends
Nice to meet Ben. I look forward to project being finished.
Response from Ace Handyman Services Summit City
Thank you for the review. We hope to earn your business and work with you in the near future.
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Kimberly S.
8 months ago
Recommends
10 Gold Stars!!
Jim did a wonderful job. He was punctual to the minute of expected arrival. Quite knowledgeable and friendly. I will definitely be using Jim & Ace's services again.
Response from Ace Handyman Services Summit City
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Jim's punctuality, knowledge, and friendly demeanor had such a positive impact on your project. We look forward to the opportunity to serve you again in the future.
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Laura B.
8 months ago
Recommends
Great people to work with on site or in office.
They always keep in contact to make sure you are getting the job done as you requested.
Was even able to add a few item to the initial order.
Crews are comfortable to interact with.
Response from Ace Handyman Services Summit City
We're delighted to receive your positive feedback! It's wonderful to hear that our team, both on-site and in the office, provided you with a great experience. Our commitment to clear communication and accommodating your requests is of utmost importance to us. We're glad you found our crews easy to interact with and that you were able to make adjustments to your order seamlessly. Thank you for your kind words.
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Robert M.
8 months ago
Recommends
Was great
Really professional and helpful.
Response from Ace Handyman Services Summit City
Thank you for the great review. It was a pleasure working with you.
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Rose M.
8 months ago
Recommends
Tree trimming and cleanup
Michael did the job as requested, and kept me advised of any change needed and approval. The job was finished in a timely manner.
Response from Ace Handyman Services Summit City
We are appreciate you choosing us for your home projects. It is always a pleasure working with you. If we can be of assistance in the future, please let us know.
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Kristine L.
8 months ago
Recommends
The wood replacement work looks wonderful
Michael did great work for us. His wood repair is super. You would never know it was replaced...looks perfect. And he is very personable.
Response from Ace Handyman Services Summit City
We're thrilled to hear that you were pleased with the work Michael did for you! It's fantastic to know that his wood repair skills exceeded your expectations and left the area looking flawless. Moreover, we appreciate your positive comments about Michael's personable nature. Providing excellent customer service is important to us, and we're delighted that his approach made a positive impact on your experience. Thank you for choosing us for your project, and if there's anything else we can assist you with in the future, please don't hesitate to let us know. We're here to help!
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Robert O.
8 months ago
Recommends
My 5 star rating says it all.
Response from Ace Handyman Services Summit City
We appreciate your business and hope we can be of service in the future.
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Rick W.
8 months ago
Recommends
My only complaint is there is never enough manpower on the job. When I scheduled this project I was told there would be two men on this job for 3 days maybe 2 and a 1/2 days. There was never a day when there was 2 men here at the same time for any length of time. As a result nothing is completed on the project. I even made 2 trips for materials and removed the railing on one of the stoops. Needless to say I am disappointed with your service. I have not received word when they will be back.
Response from Ace Handyman Services Summit City
We genuinely value your feedback, and we apologize for any inconvenience you've experienced due to the staffing situation. We understand the importance of having the right resources for timely project completion. We sincerely apologize that our team's availability did not align with what was initially communicated to you. This is not the standard of service we aim to provide, and we deeply regret any frustration this has caused. Your satisfaction is paramount to us, and we're dedicated to making things right. We appreciate your patience and the opportunity to rectify the situation. If you have any questions or concerns in the meantime, please don't hesitate to reach out directly to our team.
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C S.
9 months ago
Recommends
Storm Door Repair
Jim was very professional. Did what he could, modified where possible, but, couldn't fix the initial issue. Filled in with a couple of fixes. If I knew then what I know now, I would not have agreed to appointment.
Response from Ace Handyman Services Summit City
Thank you for sharing your feedback . We appreciate your honesty and understanding of the situation. We apologize not being able to fully address the initial issue. We're glad to hear that Jim approached the situation professionally and made modifications where possible. Unfortunately sometimes things cannot be modified to achieve the desired outcome. Our goal is to provide the best solutions/repairs for our customer, and we're sorry that the outcome fell short of your expectations. We truly value your input and take it as an opportunity to learn and improve our services. If there's anything further we can assist you with or if you have any additional questions, please feel free to reach out. We are here to help in any way we can.