E. L. Fox & Sons Plumbing & Heating Ltd.

HVAC Contractor

Vernon, BC

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All Reviews

R
6 years ago
Justin was friendly and very informative giving me options and explaining them clearly .
We sat down after Justin assessed our heating needs and came up with a quote to review later .
G
6 years ago
Always reliable and professional
We have been using Fox & Sons since we moved into this house over three years ago. Chris was our most recent service provider and he did not disappoint. Friendly, helpful and respectful of our needs. We will continue to deal with the best....
E
6 years ago
Good service, friendly,always pleasant.
We have been using Fox & Sons for awhile now and are always impressed with how pleasant their staff is to deal with. As usual they make sure you know what,and why the work is being done and that you understand, This job was no different, the only reason they did not get 5 star on this job is because there was one aspect of the job that was not done and they will have to return. This is not a big problem however it does require we schedule another appointment.
S
6 years ago
Exceptional
We were out of town when a neighbour notified us that our heat pump had shut down. Fox & Sons were called and promptly arrived to fix it. A very thorough job. We thank Brent for contacting us in California and explaining in detail the situation.
W
6 years ago
Quality customer service
Justin provided excellent service when assessing my furnace and air-conditioning needs. He answered all of my questions in a professional mañner, and offered pictures to help me visualize aspects of the installation.
T
6 years ago
Fast, professional, knowledgeable, sevice
Pleasantly surprised at the quick same day response by Fox & sons to deal with a failing furnace. After spending a great deal of time doing a diagnosis and trying to fix the problem, the prognosis was a dying furnace. A review of our options concluded with us purchasing a new furnace with installation to take place 2 days later. He then spent hours on his own time to do a temporary fix to see us through until the replacement. This is at the time we are experiencing -16 to -20 temperatures. Totally impressed with the professionalism and friendly, knowledgeable technician.
L
6 years ago
Fantastic customer Service
Fox & Sons came to my rescue when my furnace blower wheel died when it was -18 overnight. I left a message at 7:30 am and the office responded in less than an hour and dispatched Scott & Liam to assess and diagnose the issue in less than 1/2 an hour. They even came and picked up my house key from work as I was unable to get away to let them in. The part required wasn’t available until the following morning and left me with space heaters to weather the cold. I can’t say enough about how fair and reasonable the technicians and staff at Fox & Sons Plumbing & Heating are. They also serviced my rental unit a month ago and it was a similar service experience. They are my Go To company now after having a mediocre experience with the last company I used. Thumbs up!
C
6 years ago
A long time ago, in a city far, far away...
Ok not far away, but we have been doing business with Fox since 2007. This is the only HVAC, plumbing co. we use. Why? Service. Timing. Quality. Warranty. This company stands behind their work 100%. If there is ever a problem they fix it. I have had them come out to help us when we drilled a hole into a high pressure fire suppression line. This was not a pretty thing to have happen, but they were out in less than an hour and had it fixed up. This job site was 20min away from their office. So yes, we recommend them. And the employees make me laugh, they all have great attitudes. Even the owner!
L
6 years ago
Heating unit repair
Scott was very professional and helpful. He diagnosed the problem with our heating unit quickly and repaired it without delay. Very happy with the service.
J
6 years ago
Professional, thorough service
Boris did a thorough inspection of my furnace and water heater systems, then showed me and clearly explained his findings including a badly corroded humidifier filter, a damaged blower capacitor and badly corroded copper elbows (not visible from the outside). After receiving my approval, he serviced the equipment including replacement of the capacitor and the corroded pipe (with more resilient PVC type tubing) and also made improvements to the thermopan layer in the furnace room ceiling to prevent return air being drawn from the furnace room. He also tested for any gas leakage and for CO. Boris did not have a replacement humidifier filter, but told me where I could purchase one locally, and showed me how to install it. Further, he pointed out a couple of things that while all right at the moment, I should monitor to avoid future problems. All in all a very positive experience.